Illinois- Certified Asset Recovery Specialist (CARS) Program

The Illinois Edition of the C.A.R.S. National Certification Program has been approved by the Illinois Commerce Commission (ICC) for both the Recovery Manager license and “E”, Repossessor license.

The ICC is responsible for enforcement of the Illinois Collateral Recovery Act which regulates the licensure and activities of collateral recovery specialists in Illinois. The C.A.R.S. final examination consists of 125 questions which includes 25 questions on the Illinois Collateral Recovery Act and the Adopted Final Rules. A final score of 75% correct answers on the final exam is required for a Certificate of Completion to be issued to the applicant.

Should you need assistance or have questions please call our toll free number of 866-996-7472.

Section 1 Applicable Federal Law

• Fair Debt Collection Practices Act (FDCPA)
• Commentary
• Sections Applicable to Collateral Recovery Process
• The Entire Act
• Gramm-Leach-Bliley Act (GLBA)
• Commentary
• The Entire Act
• Servicemembers Civil Relief Act (SCRA)
• Commentary
• Telephone Records & Privacy Protection Act (TRPPA)
• Commentary
• The Entire Act

Section 2 Uniform Commercial Code (UCC)… What is it?

• History
• Sections 9-609 thru 9-628

Section 3 Elements of Crimes Against Persons

• Disorderly Conduct
• Assault
• Aggravated Assault
• Battery
• Aggravated Battery
• Kidnapping

Section 4 Elements of Property Crimes

• Criminal Trespass to a Residence
• Trespass After Warning
• Criminal Mischief
• Burglary
• Possession of Burglary Tools

Section 5 Contracts

• Installment Loan Contracts and Security Agreements
• Elements of a Legal Contract
• Additional Terms and Agreements
• Right to Cure Notices

Section 6 The Recovery Process

• Storage Facility Security
• Office Security
• Office Procedures; Pre-Recovery
• Office Staff; Pre-Recovery
• The Professional Field Recovery Specialist (FRS)
• Skills of the FRS
• FRS Field Assignment Preparation
• Field Operations, Procedures and Scenarios (Involuntary
• Recovery)
• Recovering Collateral from Military Installations
• Recovering Collateral from Indian Reservations
• Recovery Where Bankruptcy Has Been Filed
• Disabling Collateral
• Moving Barriers
• Debtors Excuses and Responses
• Voluntary Recovery Assignments; Processing
• Lease Returns
• Impounded Collateral
• Notification to Law Enforcement
• Personal Property Inventory and Storage
• Condition Reports
• Field Call Assignments

Section 6 (cont.) Conducting Face to Face Field Call Assignments

• (Examples)
• Delinquency Interview Assignments
• Address Verification (Residence)
• Address Verification (POE)
• Contact Procedure (Other than Debtor)

Section 7 Office Procedures: Post Recovery

• Personal Property Notification
• Release of Personal Property
• Redemption of Recovered Collateral
• Sale of Recovered Collateral
• Accounting Requirements

Section 8 Skiptracing

• Commentary
• What Can Skip-Tracers Legally Do?
• Pre-Texting
• Qualifications of a Professional Skiptracer
• Information and Where to Get It
• Sources of Information
• Locating Active Duty Military Personnel
• Web Sites
• Social Security Numbers by State

Section 9 Ethics, Professional Conduct and Communication

• The Man in the Glass
• Helpful Reminders
• Facts about Ethics, Professional Conduct, and Client Service
• Communication with Clients and Prospects
• Communication with Debtors
• Communication with Law Enforcement
• State Associations

Section 10 Defensive Driving

• Maintaining Your Equipment
• Defensive Driving Techniques
• Avoiding Head-On Collisions
• Passing Other Vehicles
• Following Other Vehicles
• Seat Belts
• Cellular Telephones
• In Truck Computers

Section 11 Insurance

• Explanations of Coverage’s
• Commercial General Liability
• Garage Keepers Coverage
• On-Hook Coverage
• Drive Away Coverage
• Personal Effects Coverage
• Commercial Truck Coverage
• Personal Injury Coverage
• Acord Certificate of Insurance

Section 12 Applicable State Statutes

• Illinois Collateral Recovery Act
• Adopted Rules
• Case Law Commentary
• Illinois Predominate Repossession Case Law

Section 13 Forms

• Acknowledgement Letter
• Assignment Form – Impound Order
• Authorization to Take Possession
• Assignment Update and Status Form
• Authority to Recover Collateral from Military Installations
• Collateral Bid Form
• Condition Reports
• Hold Harmless Agreement
• Personal Property Inventory
• Personal Property Notification Letter
• Personal Property Release Form
• Personal Property Dispute Form
• Recovery Agent Information Form
• Incident Report Form
• Skiptracing Work Sheet
• Transport Release
• Vehicle Release Form – Debtor
• Contract for Storage and/or Services

Section 14 Glossary

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